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Don't worry, we have all the information you need regarding choosing the perfect size rug for your space here.
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Please visit our 'Caring For Your Rug' section on our website.
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We want you to love your rug, so if it’s not what you expected or you have changed your mind we offer a free returns and exchanges!
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All our machine-made rugs are within 1% of the described size. Our handmade rugs are within 1-3% of the described size. This is due to the nature of them being woven by a human being and the tension on each knot or weave.
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Yes we provide free shipping to most of Australia, unless you are in a very rural or remote area. Sometimes we would need to contact you to let you know that there is an extra cost for shipping. This is rarely required as we ship to 99% of Australia.
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Covid-19 Shipping - please note that our total shipping times have extended to 4-5 weeks, depending on your location. Orders are being dispatched within 15 business days from purchase.
We aim to have your rug to you within 14-16 business days from when the rug is dispatched, depending on where you live.
My rug is shedding, what is going on?
Should I rotate my rug?
Do I really need a rug underlay?
We recommend an underlay under every rug. It will keep your rug in place and lay flat, extend the life of your rug, prevent it from curling, wrinkling and slipping. A rug underlay will also help maintain the rugs shape and protect floors and carpets against possible colour transfer from the rug.
Which fibre is best for an area rug: natural or synthetic?
Natural and synthetic fibres each possess unique characteristics. Synthetic fibres like polypropylene and polyester offer a high degree of durability and stain resistance, meaning it is difficult to wear them out. Natural fibers like wool and cotton have been around for centuries and offer vivid colours, excellent wearability and great appearance retention.
Why is my area rug fading?
When exposed to sunlight, rug colours typically fade over time, even if they are fade resistant. Direct sunlight will cause fading faster than indirect sunlight. Jute and wool will fade the fastest. Polyester, acrylic and nylon will fade slower than natural fibres and polypropylene is the most fade resistant. If the rug is partially covered by furniture, you may notice that the exposed portions of the rug have changed colour - this is a normal occurrence. We recommend that you keep the shades drawn during the time of day when the rug is exposed to direct sunlight.
There is a tuft sticking out from my rug, what do I do?
If your rug is hand made, woven, braided, woven in anyway, there will be imperfections and inconsistencies. Tufts/sprouts are perfectly normal, especially where the end of the yarn pops up from being tucked under the weave. You can push these tufts back in using a blunt instrument.
There is a tuft sticking out from my rug, what do I do?
If your rug is hand made, woven, braided, woven in anyway, there will be imperfections and inconsistencies. Tufts/sprouts are perfectly normal, especially where the end of the yarn pops up from being tucked under the weave. You can push these tufts back in using a blunt instrument.
