FAQ
We want to make your rug shopping experience easy and we love to help! If you don't find your answers below, feel free to send us a message.
Choosing a rug
Don't worry, we have all the information you need regarding choosing the perfect size rug for your space here.
Yes, we sure do! We recommend sending us; a photo of the space where you want to place the rug, the members in your family (including pets), the size of the area and any other requirements you may have. Once we have this information, we can recommend a few rugs that would look great and suit your home lifestyle.
Natural and synthetic fibres each possess unique characteristics. Synthetic fibres like polypropylene and polyester offer a high degree of durability and stain resistance, meaning it is difficult to wear them out. Natural fibers like wool and cotton have been around for centuries and offer vivid colours, excellent wearability and great appearance retention.
You can read more about the benefits and difference between natural and synthetic rugs on our blog: The Journal
Each rug making technique have their unique benefits and that there is a case for every method of construction, from handwoven to machine-made. A lot of it depends on your personal preference, taste, budget and what conditions the rug will live under.
Handwoven rugs are meticulously made by hand, with the artisan weaving a horizontal weft yarn through a vertical warp yarn.
Handwoven rugs are meticulously made by hand, with foundations in which the horizontal weft yarn is interlaced onto vertical warp yarn. When the rug is almost complete on the loom, the warp yarn forms the fringe of the rug, which creates the foundational strength of the rug. You can tell if your rug is of high quality if it has an authentic fringe.
Hand-knotting refers to a process whereby the area rug is created knot by knot on a loom to create a pile. This creates a durable and long-lasting rug. Hand knotted rugs require a high level of hand craftmanship and are of premium quality.
Hand-loomed rugs are pile rugs hand made by up to 4 people working together on a traditional looming apparatus which assists in interlacing the warp and weft, to create tight and secure knots.
Hand-tufted rugs start as a design on a stretched-out canvas. The weaver uses the design on the canvas as a guide to skilfully ‘shoot’ in the yarn into loops with a tufting gun to create a pile. Once the pattern is finished, the rug is secured with high grade latex and another canvas backing to secure the tufts. This is an efficient way to make a rug and due to it being less labour/time intensive, creates affordable options for those looking for natural fibre rugs.
Machine-woven rugs are made by power-looms and are usually composed of synthetic materials such as Polypropylene and Polyester. They are quick to make, require very little hands-on labour, making them the most affordable rugs on the market. They are excellent for families with young children and pets are they are durable and stain resistant.
Unfortunately, we don't have a showroom yet, but we have samples for our hand-woven rugs that we can loan out to you free of charge but there will be a $30 deposit that will be refunded once the samples have been sent back to us.
Shipping & Returns
We aim to dispatch your rug within 3-5 business days from our warehouse in Sydney.
Estimated shipping times are between 1-3 weeks from when the rug is dispatched, depending on where you live in Australia.
Yes, we provide free shipping to most of Australia, unless you are in a very rural or remote area. Sometimes we would need to contact you to let you know that there is an extra cost for shipping. This is rarely required as we ship to 95% of Australia.
We want you to love your rug, so if it’s not what you expected or you have changed your mind we offer 14 day free returns. Please see our returns policy for more information.
General FAQs
Afterpay is a payment option that offer a pay later service. It’s basically lay-buy but you get the product up front and pay it off over a 6 week period. It’s interest free, so long as you don’t miss a repayment. You can read more about AfterPay via this link: https://www.afterpay.com/en-AU/how-it-works
All our machine-made rugs are within 1% of the described size. Our handmade rugs are within 1-3% of the described size. This is due to the nature of them being woven by a human being and the tension on each knot or weave.
We may be able to partner on custom size order from any of our Slow Weave or Lustre Luxe rugs, however we cannot offer any custom design orders at this time or any custom sizes of our other collections. Custom size orders from our Slow Weave or Lustre Luxe rugs can take up to 4-5 months. Please email us at hello@rugsforgood.com.au if you are interested in a custom size order.
Rug Care
Please visit our 'Rug care guide’.
Shedding is caused by fibres in the yarn that are cut short and got detached from the pile. Sometimes it might seem like a lot of fibre is coming out of the rug, but this is normal for a new rug and should reduce within a couple of months (but will not stop completely). Wool and viscose are both high shedding fibres. If this is something you would rather avoid, a polypropylene or polyester rug would be more suitable as these are low-shedding.
Rotating the rug 180 degrees every 3-6 months will ensure that the rug wears and fades evenly.
We recommend an underlay under every rug. It will keep your rug in place and lay flat, extend the life of your rug, prevent it from curling, wrinkling and slipping. A rug underlay will also help maintain the rugs shape and protect floors and carpets against possible colour transfer from the rug.
We recommend choosing the size below in underlay but closest to the rug size. For example, if the rug size is 280X190CM, the best underlay size would be 270x180.
You can purchase rug underlays below:
For hard floors click here.
For carpet floors click here.
When exposed to sunlight, rug colours typically fade over time, even if they are fade resistant. Direct sunlight will cause fading faster than indirect sunlight. Jute and wool will fade the fastest. Polyester, acrylic and nylon will fade slower than natural fibres and polypropylene is the most fade resistant. If the rug is partially covered by furniture, you may notice that the exposed portions of the rug have changed colour - this is a normal occurrence. We recommend that you keep the shades drawn during the time of day when the rug is exposed to direct sunlight.
If your rug is hand made, woven, braided, woven in anyway, there will be imperfections and inconsistencies. Tufts/sprouts are perfectly normal, especially where the end of the yarn pops up from being tucked under the weave. You can push these tufts back in using a blunt instrument.
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