Free Returns

For risk-free online purchasing.

14 day free returns

Starts from the day you receive your rug. Excludes rug underlays & wall hangings, please see T&C’s for further information.

Free means Free!

Returns are at no cost to you. All returns are arranged by us without you having to leave the comfort of your home.
*A return shipping label will need to be printed.

Full refund

Your refund will be processed once the rug has been inspected and is deemed to be in original and unused condition. Please allow up to 14 days from the time your rug arrives back to us for your refund to be processed.


Unfortunately we cannot offer exchanges due to the logistics involved with large freight items. The quickest way to swap for another size or design is to purchase the new rug online and then wait for the full refund of your return rug to be processed. 

Special considerations 

Please take special care when deciding on the size you need for your space. Although we can facilitate a swap if you get the size wrong, this takes time and logistics. Which means you won’t get to enjoy your rug as early as expected. Getting the size right is easy if you follow our comprehensive size guide here or feel free to reach out to our team for sizing advice.

Contact us here to arrange a return or for style/sizing advice:

Tips for ease of return

Carefully remove and retain packaging before trying the rug out. This way you can reuse the same packaging to return the rug in. All return rugs need to be completely sealed in heavy duty plastic for transit. This ensures the returned rug arrives back to us in its original condition and saves you from tracking down new packaging to return the rug in.

Please ensure that the floor that you unroll the rug in is clean beforehand. This prevents debris, dust or dirt being rolled back up in the rug if you decide it’s not a good fit for your space. Access to a printer will be required to print the return shipping label that needs to be attached to the rug for the return transit. 

Terms and Conditions:

We do not exchange, refund or accept returns on any sale items, as these are final sales.

We will arrange for the rug to be collected from your home by the freight company at our cost, unless you live in a very rural or remote area. Shipping charges may apply in this case. We cannot honour credits, refunds or replacements for items damaged in return transit due to poor/insufficient packaging or if a rug is returned soiled from use, including food or liquid spills, or animal hairs.

All return rugs must be returned in original and unused condition. Please do not walk on or allow pets on the rug while trying it out in your space. We ask that you treat the rug carefully and roll it straight back up if you decide it’s not right for your space.

We provide free shipping for all underlays and wall hangings, however, unfortunately we are unable to provide free shipping for returns. If you would like to return a wall hanging or underlay, please email us at for a return shipping quote, or you may arrange your own. A refund will be provided once the item has been returned.