Maintaining the pristine condition of your rug is essential to their longevity and the overall aesthetic of your living space. To ensure the best care for your rugs, please follow our comprehensive rug cleaning instructions.

For stubborn stains that resist your efforts, it's wise to enlist the expertise of a professional rug cleaner. These specialists possess the knowledge and tools to address challenging blemishes without causing damage to the delicate fibres. 

We advise scheduling a professional cleaning every 1-3 years, depending on factors such as foot traffic and exposure to dirt. 

To serve your rug cleaning needs, we're pleased to recommend our preferred rug cleaners located in major cities across Australia. These experts are well-versed in handling various rug materials and designs, ensuring that your rugs receive the care they deserve.

Sydney

Devine Rug Care
+61 2 9982 1000
devine@rugclean.com.au
17 Mitchell Road
Brookvale NSW 2100
rugclean.com.au

Rug & Fabric Care Company
1300 685 203
info@rugandfabriccare.com.au
92 Woonona Avenue
Wahroonga NSW 2076
rugandfabriccare.com.au

Brisbane

Premier Rug Cleaning Services
1800 655 949
Pick-Up & Delivery
Brisbane, Gold Coast, Sunshine Coast, Toowoomba & Northern Rivers
premierrugcleaning.com.au

Melbourne

Rubber Anchor
+61 3 9500 8882
1/42 Burlington Street
Oakleigh VIC 3166
rubberanchor.com.au

Able Carpet Care
+61 3 9562 7565
5/6 Coora Rd
Oakleigh VIC 3166
ablecarpetcare.com.au

Perth

Perth Rug Wash
+61 8 9244 8851
343 Railway Parade
Shenton Park WA 6008
www.perthrugwash.com.au

Adelaide

Goldline Karpet Kare
+61 418 846 619
16 Chapman Street
Rostrevor SA 5073

Port Macquarie

Port Crystal Cleaners
+61 2 6581 4524
32 Munster Street
Port Macquarie NSW 2444
rugcleaningport.com

Cleaning & Care Guide

Wool Rugs

Wool rugs are known for their durability and natural resilience, but they can be sensitive to certain cleaning methods. Here's a guide to help you care for your wool rugs: 

• Professional Cleaning: For a thorough cleaning, it's recommended to have your wool rug professionally cleaned every 1-3 years, depending on the amount of foot traffic and exposure to dirt. Professional cleaners have the expertise and equipment to safely clean wool rugs without damaging the fibres.

4. Avoid Harsh Treatments:

• Avoid Heat and Sunlight: Wool rugs can be sensitive to excessive heat and prolonged exposure to sunlight, which can cause fading and weakening of fibres. Keep your rug away from direct sunlight and sources of heat.
• Avoid Harsh Chemicals: Avoid using harsh chemicals, bleach, or strong alkaline solutions on your wool rug, as they can damage the fibres and colours.

5. Storage:

• Clean Before Storage: If you need to store your wool rug, ensure it's clean and dry before storing it. Storing a dirty or damp rug can lead to mould and mildew growth.
• Roll, Don't Fold: Roll the rug instead of folding it to prevent creases and damage to the fibres.

6. Protection:

• Use Rug Underlay: Place a quality rug underlay under your wool rug to provide cushioning, prevent slipping, and reduce wear. A rug pad also helps to promote air circulation and prevent moisture build-up.

 Tencel/Art Silk/Viscose Rugs

Tencel, Art Silk & Viscose rugs are known for their luxurious appearance and soft texture. However, they require careful handling and maintenance due to their sensitivity to moisture and certain cleaning methods. Here are some tips for caring for your rug:

1. Regular Maintenance:

• Gentle Vacuuming: Vacuum your rug regularly to remove dust and dirt. Use a vacuum with a brushless attachment or the lowest suction setting to prevent pulling or damaging the delicate fibres.
• Rotate the Rug: Rotate the rug occasionally to ensure even wear and fading from sunlight exposure.

2. Spot Cleaning:

• Scoop up solids: Use a spoon or dustpan to scoop up soils.
• Blot, Don't Rub: If spills occur, blot the area gently with a clean, white, dry cloth to absorb as much liquid as possible. Avoid rubbing, as this can cause the viscose fibres to become weak or discoloured.
• Avoid Water: Viscose/Art Silk/Tencel rugs are highly sensitive to moisture and can easily stain, discolour, or warp when exposed to water. Try to avoid using water-based cleaning solutions on these rugs.

3. Professional Cleaning:

• Avoid DIY Wet Cleaning: Viscose rugs should not be steam cleaned or wet cleaned at home, as water can cause the fibres to swell, distort, or shrink. Professional cleaning services that specialise in delicate materials can be used if a deep cleaning is required.

4. Protection:

• Use Rug Underlay: Place a rug pad under your rug to provide cushioning, prevent slipping, and protect the rug from wear.
• We highly recommend sealing your rug in MicroSeal Protection which you can purchase via our website here. 

5. Avoid Direct Sunlight:

• Minimise Sun Exposure: Prolonged exposure to direct sunlight can cause colours to fade and weaken the fibres of your viscose rug. If possible, position the rug away from direct sunlight or use window treatments to reduce UV exposure. 

6. Gentle Brushing:

• Use Soft Brushes: If your viscose rug becomes slightly soiled, you can gently brush the surface with a soft, dry brush to lift off dirt and debris. Be careful not to apply excessive pressure.

7. Storage:

• Proper Storage: If you need to store your viscose rug, make sure it's clean and completely dry before rolling it up for storage. Store it in a cool, dry place away from direct sunlight and extreme temperatures.

Remember that viscose/Tencel/art silk rugs are delicate and can be easily damaged if not handled and cleaned properly. If your rug requires more than regular maintenance, it's best to consult with a professional rug cleaner who has experience working with viscose or other delicate fibres.

 Polypropylene/Polyester Rugs

Polypropylene rugs are known for their durability, affordability, and resistance to stains and fading. Caring for polypropylene rugs is relatively straightforward, but there are still some steps you can take to keep them looking their best:

 1. Regular Maintenance:

• Vacuuming: Regular vacuuming is essential to prevent dirt and debris from becoming embedded in the fibres. Use a vacuum cleaner with a brush or beater bar attachment, as this will help remove particles from the rug's pile.
• Frequency: Vacuum high-traffic areas at least once a week. Less frequently used areas can be vacuumed every two weeks or as needed.

2. Spot Cleaning:

• Immediate Action: If spills occur, act quickly. Blot the spill with a clean, absorbent cloth or paper towel to absorb as much liquid as possible. Avoid rubbing, as this can push the stain deeper into the fibres.
• Gentle Cleaning Solutions: Use an appropriate cleaning solution to clean small spots. Test the solution in an inconspicuous area first to ensure it doesn't cause discolouration.

3. Deep Cleaning:

• Regular Deep Cleaning: Polypropylene rugs can be cleaned more frequently compared to other types of rugs. You can use a carpet cleaner or a steam cleaner on a low setting to deep clean the rug. However, avoid excessive moisture, as it can take longer for polypropylene to dry compared to other materials.
• Drying: Ensure that the rug is thoroughly dried after deep cleaning. You can help speed up the drying process by placing the rug in a well-ventilated area or using fans.

4. Avoid Direct Sunlight:

• Sun Exposure: While polypropylene rugs are more fade-resistant than natural fibres, prolonged exposure to direct sunlight can still cause colours to fade over time. If possible, position the rug away from direct sunlight or use window treatments to reduce UV exposure.

5. Protection:

• Use Rug Underlay: Placing a rug underlay under your polypropylene rug provides extra cushioning, prevents slipping, and helps protect the rug's backing. It also promotes air circulation, which can prevent moisture build-up.

6. Storage:

• Clean Before Storage: If you need to store your polypropylene rug, make sure it's clean and completely dry before rolling it up for storage. Store it in a cool, dry place away from direct sunlight.

7. Avoid Harsh Chemicals:

• Caution with Chemicals: Avoid using harsh chemicals, bleach, or strong alkaline solutions on your polypropylene rug, as they can damage the fibres and colours.

 Jute Rugs

Here are some tips for caring for your jute rug:

 1. Regular Maintenance:

• Regular Vacuuming: Vacuum your jute rug regularly to remove dirt and debris. Use a vacuum cleaner with a brush or beater bar attachment, as this will help prevent dirt from becoming trapped in the fibres. However, be gentle to avoid pulling or damaging the delicate jute fibres.

2. Spot Cleaning:

• Immediate Action: If spills occur, act quickly. Blot the spill with a clean, dry white cloth or paper towel to absorb as much liquid as possible. Avoid rubbing, as this can cause the jute fibres to fray or become discoloured.
• Gentle Cleaning Solutions: Use an appropriate rug cleaning solution. Test the solution in an inconspicuous area first to ensure it doesn't cause discolouration or damage to the fibres.

3. Avoid Moisture:

• Moisture Sensitivity: Jute rugs are highly sensitive to moisture, as water can cause the fibres to swell and weaken. Avoid using water-based cleaning methods or exposing the rug to excessive humidity. Wiping with a damp cloth is fine.

4. Protection:

• Use Rug Underlay: Placing a rug underlay under your jute rug provides cushioning, prevents slipping, and helps protect the rug's fibers from wear

5. Shake and Beat:

• Occasional Shaking: Take your jute rug outdoors and gently shake it to remove dust and dirt. You can also beat it lightly with a soft object to dislodge debris.

6. Storage:

• Proper Storage: If you need to store your jute rug, make sure it's clean and completely dry before rolling it up for storage. Store it in a cool, dry place away from direct sunlight and moisture.

General Care For All Rugs:

Furniture Markings
Be aware that some heavy furniture can mark and flatten the pile in rugs, causing irreversible damage. Some heavy or sharp edged furniture pieces, or constant moving of furniture, can pull the rug out of shape so it appears less square. 

Manufacturing Variations / Characteristics Of Our Wool Rugs
Our rugs are individually handmade and hand woven and as such they are subject to the following manufacturing variations, which are not considered faults or defects:

Size
Being a handmade article, the size can vary by approximately 3% from the size ordered.

Creasing

Buckling/creasing or not lying flat can be common with new rugs. The best way to speed up the rug relaxing flat is to reverse-roll / back-roll the rug and apply pressure at the same time on the area where the rug is creased / folded. Leave it back-rolled for a few hours or overnight to give the rug some time for its tension to relax. Then, lay it out again and see how well it worked. If needed, redo your reverse roll and repeat. If the above does not work, also try lying the rug out in the sun for a couple of hours to warm up and loosen the back of the rug to help it lie flat.

Colour
Our products are made primarily from natural and hand dyed fibres. Every effort is made to ensure there is minimal colour variation however some variation can be expected between dye lots.

Fading
Placing rugs in direct and continuous sunlight will cause them to fade. Dark coloured products will fade more obviously in natural light or sunlight. Some colour may transfer on light coloured surfaces. Rotate your rug to minimize damage caused by natural light.

Design & Construction
Minor variations may be evident in the design and construction, including line or weave thickness, which is due to the fact that the product is a handmade item.

Shading
Shading may occur due to changes in pile and weave direction. Areas of the rug may appear to have changed colour where the pile is facing a different direction. This is a natural effect in the rug and cannot be prevented.

Shedding
Often new rugs begin to produce fluff as a result of loose fibres that remain in the rug after the manufacturing process. This is not a fault of the rug, but a standard characteristic of woollen rugs. With regular vacuuming this will reduce over time. If this is something you would rather avoid, a polypropylene or polyester rug would be more suitable as these are low-shed.

Pilling
Pilling can occur due to traffic, moving of furniture, vacuuming or other mechanical agitation. This can be carefully trimmed with scissors.

Sprouting

If your rug is hand made, woven, braided, woven in anyway, there will be imperfections and inconsistencies. Tufts/sprouts are perfectly normal, especially where the end of the yarn pops up from being tucked under the weave. You can push these tufts back in using a blunt instrument.