Regular light vacuuming is recommended with your vacuum on the lowest setting (without bristles or combs) A good quality vacuum cleaner is recommended to remove dust and dirt from a shag pile or high pile rug. We suggest avoiding powerful vacuums or power heads as stiff bristles and strong suction can damage the pile. For everyday cleaning, a simple shake outside will remove excess dust, dirt and fluff.
Clean Spills & Spot Immediately
The prompt removal of stains/soil marks is necessary to maintain your rugs appearance. If stains are not dealt with immediately they may become permanent and even a professional cleaner may be unable to help. Spills should be cleaned immediately. Never rub a spill, instead blot any liquids with a dry absorbent white cloth or white paper towel. Some stains may be cleaned with a mild detergent and lukewarm water. If the stain cannot be removed, like a paint, nail polish, shoe polish, seek specialist advice. Do not machine wash rugs.
For further protection of your new rug/s we recommend MicroSeal Protection. You can learn more about MircoSeal and purchase it here
Sunlight & Fading
Placing rugs in direct and continuous sunlight will cause them to fade. It is best to avoid placing a rug in direct sunlight if possible, and to regularly rotate your rug if sunlight is falling on one area of the rug. Fading will happen slowly over time, and this bleaching effect will permanently damage your rug. It occurs more obviously with darker coloured rugs and natural fibres.
Rotating your Rug
Try to rotate your rug every 6-12 months to ensure even wear.
Be aware that some heavy furniture can mark and flatten the pile in rugs, causing irreversible damage. Some heavy or sharp edged furniture pieces, or constant moving of furniture, can pull the rug out of shape so it appears less square.
Get Your Rug Cleaned Professionally Every Year
Try to have your rugs professionally cleaned once every 6-12 months, using a professional carpet/rug cleaner. Professional cleaning should be carried out only by a reputable company, and they should avoid using any shampoos or cleaners with a spirit base.
Manufacturing Variations / Characteristics Of Our Wool Rugs
Our rugs are individually handmade and hand woven and as such they are subject to the following manufacturing variations, which are not considered faults or defects:
Being a handmade article, the size can vary by approximately 3% from the size ordered.
Buckling/creasing or not lying flat can be common with new rugs. The best way to speed up the rug relaxing flat is to reverse-roll / back-roll the rug and apply pressure at the same time on the area where the rug is creased / folded. Leave it back-rolled for a few hours or overnight to give the rug some time for its tension to relax. Then, lay it out again and see how well it worked. If needed, redo your reverse roll and repeat. If the above does not work, also try lying the rug out in the sun for a couple of hours to warm up and loosen the back of the rug to help it lie flat.
Our products are made primarily from natural and hand dyed fibres. Every effort is made to ensure there is minimal colour variation however some variation can be expected between dye lots.
Placing rugs in direct and continuous sunlight will cause them to fade. Dark coloured products will fade more obviously in natural light or sunlight. Some colour may transfer on light coloured surfaces. Rotate your rug to minimize damage caused by natural light.
Design & Construction
Minor variations may be evident in the design and construction, including line or weave thickness, which is due to the fact that the product is a handmade item.
Shading may occur due to changes in pile and weave direction. Areas of the rug may appear to have changed colour where the pile is facing a different direction. This is a natural effect in the rug and cannot be prevented.
Often new rugs begin to produce fluff as a result of loose fibres that remain in the rug after the manufacturing process. This is not a fault of the rug, but a standard characteristic of woollen rugs. With regular vacuuming this will reduce over time. If this is something you would rather avoid, a polypropylene or polyester rug would be more suitable as these are low-shed.
Pilling can occur due to traffic, moving of furniture, vacuuming or other mechanical agitation. This can be carefully trimmed with scissors.
If your rug is hand made, woven, braided, woven in anyway, there will be imperfections and inconsistencies. Tufts/sprouts are perfectly normal, especially where the end of the yarn pops up from being tucked under the weave. You can push these tufts back in using a blunt instrument.