• Natural Fibre Rugs will Shed
  Natural fibre wool rugs will shed and produce fluff for the first 6 months, as a result of loose fibres that remain in the rug. This is a standard characteristic of woollen rugs, not a fault of the rug. With regular vacuuming this will reduce month on month — usually settling within a year  If this natural process is something you can't tolerate, a polypropylene/polyester rug may be more suitable.
• Handmade Natural Fibre Rugs will Sprout
  Tufts/sprouts are perfectly normal, especially where the end of the yarn pops up from being tucked under the weave. Simply push these tufts back in using a blunt instrument. Handmade natural fibre rugs — whether woven or braided — will naturally have imperfections and inconsistencies. These unique variations are one element of the beauty handweaved into each rug. 
• How to Deal with Pilling
  Pilling can occur due to moving furniture, traffic, vacuuming on high settings, or other mechanical agitation. Simply carefully trim with scissors.
• Vacuum Regularly
  To remove dust and dirt, regular light vacuuming is recommended with your vacuum on the lowest setting (without bristles or combs). We suggest avoiding powerful vacuum settings or power heads — as stiff bristles and strong suction can damage the pile. For everyday cleaning of jute runners and doormats, a simple shake outside will remove excess dust, dirt and fluff.
• Rotate your Rug
  Try to rotate your rug every 6-12 months to ensure even wear.
• Clean Spills via Blotting & Spot Clean Immediately
  The prompt removal of stains/soil marks is necessary to maintain your rug's appearance. If stains are not dealt with immediately they may become permanent and even a professional cleaner may be unable to help. Spills should be cleaned immediately. Never rub a spill, instead blot any liquids with a dry absorbent white cloth or white paper towel. Some stains may be cleaned with a mild detergent and lukewarm water. If the stain cannot be removed, like a paint, nail polish, shoe polish, seek specialist advice. Do not machine wash rugs.
  For further protection of your new rug we recommend purchasing MicroSeal Protection. You can learn more about MircoSeal and purchase it here: https://rugsforgood.com.au/products/microseal-rug-protection
• Sunlight & Fading:
  Placing rugs in direct and continuous sunlight will cause them to fade. It is best to avoid placing a rug in direct sunlight if possible, and to regularly rotate your rug if sunlight is falling on one area of the rug. Fading will happen slowly over time, and this bleaching effect will permanently damage your rug. It occurs more obviously with darker coloured rugs.
• Furniture Markings
  Be aware that some heavy furniture can mark and flatten the pile in rugs, causing irreversible damage. Some heavy or sharp edged furniture pieces, or constant moving of furniture, can pull the rug out of shape so it appears less square.
• Get Your Rug Cleaned Professionally Every Year
  Try to have your rugs professionally cleaned at least once every 12 months via a professional carpet/rug cleaner. Professional cleaning should be carried out only by a reputable company, and they should avoid using any shampoos or cleaners with a spirit base.

Manufacturing Variations / Characteristics Of Our Wool Rugs
Our rugs are individually handmade and hand woven and as such they are subject to the following manufacturing variations, which are not considered faults or defects:

Size
Being a handmade article, the size can vary by approximately 3% from the size ordered.

Creasing
Buckling/creasing or not lying flat is common with new rugs. The best way to speed up the rug relaxing flat is to reverse-roll / back-roll the rug and apply pressure at the same time on the area where the rug is creased / folded. Leave it back-rolled for a few hours or overnight to give the rug some time for its tension to relax. Then, lay it out again and see how well it worked.

If needed, redo your reverse roll and repeat. If the above does not work, try lying the rug out in the sun for a couple of hours to warm up and loosen the fibres to help it flatten.

Colour
Our products are made primarily from natural and hand dyed fibres. Every effort is made to ensure there is minimal colour variation however some variation can be expected between dye lots.

Design & Construction
Minor variations may be evident in the design and construction, including line or weave thickness, which is due to the fact that the product is a handmade item.

Shading
Shading may occur due to changes in pile and weave direction. Areas of the rug may appear to have changed colour where the pile is facing a different direction. This is a natural effect in the rug and cannot be prevented.

Fading
Placing rugs in direct and continuous sunlight will cause them to fade. Dark coloured products will fade more obviously in natural light or sunlight. Some colour may transfer on light coloured surfaces. Rotate your rug to minimize damage caused by natural light.

We provide free shipping for all items Australia wide.*

Shipping costs for international customers is calculated at the checkout.

Please allow between 1- 3 weeks for rug deliveries. Your order will be packaged and on its way to you within 3-5 business days from purchase date. 

Doormats and Runner Rugs are dispatched within 1-2 business days via Australia Post. Please allow between 5-7 business days for your order to arrive.

Delivery times vary depending on your location. 

*This excludes very rural and remote areas. If you are in a rural and/or remote area, extra charges for shipping may apply. One of our staff members will be in contact with you regarding the extra rural and/or remote shipping fees if applicable. Please feel free to contact us at hello@rugsforgood.com.au if you think they may apply to your address.

**Western Australia

Occasionally we are charged extra surcharges for certain postcodes in WA by our freight companies. This would exclude your order from our free shipping policy and means we would be in contact shortly after you make your order. Unfortunately, we can no longer absorb these fees and we will need to contact you post-purchase to pass on some of the shipping charges, request you provide an alternative address we can try instead or offer you the option to cancel your order for a full refund. 

If there is no one home to sign for your rug delivery, a delivery card will be left for you to arrange Redelivery (without any additional charges), unless you have requested an 'Authority to Leave' (ATL). This means that the rug/s will be left at your home or business in a safe place if you are not home to sign for the delivery. Please note: if you provide an ATL, Rugs For Good will not be liable for any lost or stolen goods. 

We also cannot ship to P.O. boxes, Parcel Collect or outside of Australia.