Returns
Returns at a Glance
14-Day Returns
Return eligible items within 14 days of delivery
Change of Mind
Accepted if the item is unused, unsoiled, and returned in original packaging
Return Shipping
Paid by the customer No free returns on international orders
Condition Matters
Rugs must be sealed in heavy-duty plastic No walking on, no pets, no dirt or debris
Refunds
Processed after inspection Allow up to 14 days once the return is received
Exchanges
Not available due to freight logistics Re-order the new item and return the original
Faults or Damage
Report within 48 hours of delivery Email hello@rugsforgood.co.uk
14 day returns
We offer a 14-day return window on eligible UK orders, starting from the day your item is delivered.
Returns are available for change of mind, provided all conditions below are met.
Please note:
There are no free returns on international orders. Return shipping costs are the customer’s responsibility.
Refunds
Refunds are processed after the item has been received and inspected. Please allow up to 14 days from the date your return arrives back to us for processing. Any applicable return shipping costs will be deducted from the refund. We cannot issue refunds for items damaged during return transit due to inadequate packaging.We cannot issue refunds for items damaged during return transit due to inadequate packaging.
Exchanges
Due to the size and logistics of large freight items, we do not offer exchanges.
If you would like a different size or design, the fastest option is to place a new order and return the original item for a refund.
Sizing & Styling Advice
Choosing the right size is essential. We strongly recommend reviewing our Rug Size Guide before ordering. If you would like personalised sizing or styling advice, our team is happy to help.hello@rugsforgood.co.uk
Contact us here to arrange a return or for free personalised style/sizing advice: hello@rugsforgood.co.uk
Tips for ease of return
Carefully remove and retain packaging before trying the rug out. This ensures you can reuse the same packaging to return the rug in.
All return rugs need to be completely sealed in heavy duty plastic for transit. This ensures the returned rug arrives back to us in its original condition and saves you from tracking down new packaging to return the rug in.
Please ensure that the floor that you unroll the rug in is clean beforehand. This prevents debris, dust or dirt being rolled back up in the rug if you decide it’s not a good fit for your space.
Access to a printer will be required to print the return shipping label that needs to be attached to the rug for the return transit.
Terms and Conditions:
Free returns do not apply to final clearance items. We will accept returns for change of mind of clearence products however the return shipping cost is at your expense.
You will be quoted the return shipping cost before the return is organised.
We can arrange for the rug to be collected from you and returned to us. Once the rug is returned to us, has been inspected, then a refund will be processed and the shipping cost deducted from the refund.
We cannot honour credits, refunds or replacements for items damaged in return transit due to poor/insufficient packaging or if a rug is a soiled from use, including food or liquid spills, or animal hairs.
All return rugs must be returned in original and unused condition. Please do not walk on or allow pets on the rug while trying it out in your space. We ask that you treat the rug carefully and roll it straight back up if you decide it’s not right for your space.
Fair Use Policy | Free returns conditions:
Every free return we offer, comes at a cost to us, so our free returns policy has conditions for fair use.
We offer a maximum of 2 x free returns per customer/delivery address within a 30 day period. You can purchase as many rugs as you like, however please note that you only have 2 x free returns per 30 days.
